Refund policy

At Salty Dog, we stand behind the products we make and want every customer to feel confident shopping with us. If something isn’t right with your order, our team is here to help.

Returns

We accept returns on eligible unused items within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order number is required.
  • Certain items may be non-returnable for sanitary or safety reasons.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products
  • Products damaged due to misuse
  • Clearance or final sale items
  • Opened consumable cleaning products where applicable
  • Gift cards

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include:

  • Your order number
  • Photos of the issue
  • A brief explanation of the problem

Our support team will work quickly to resolve the issue through replacement parts, exchanges, store credit, or refunds when appropriate.

Refunds

Approved refunds will be issued back to the original payment method.

Please allow:

  • 3–7 business days for refund processing
  • Additional time depending on your financial institution

Shipping charges are generally non-refundable unless the issue resulted from our error.

Exchanges

We currently support exchanges for eligible defective or damaged products when inventory is available.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

  • A defective product
  • Shipping damage
  • Incorrect fulfillment

Order Support

Need help with an order?

Contact our support team through the website chat bubble during business hours for the fastest assistance regarding:

  • Tracking updates
  • Shipping questions
  • Returns and refunds
  • Product support
  • Missing packages

Policy Abuse

Salty Dog reserves the right to deny returns, refunds, or exchanges in cases involving suspected abuse, fraud, excessive claims, or misuse of products.